Manajemen Proses Bisnis

Manajemen Proses Bisnis adalah suatu metode untuk mengidentifikasi, mendesain, melaksanakan, mendokumentasikan, mengukur, memantau, dan mengontrol proses bisnis untuk mencapai hasil yang konsisten, sesuai dengan target, dan juga selaras dengan tujuan strategis organisasi.


Core Competency Basic Competence Indicators Learning Materials Reference
1.Basic Concepts of Business Process Management Understanding the general overview and basic concepts of BPM 1.1 understand what BPM

1.2 give examples of BPM in
everyday life

1.3 determine the scope of BPM

1.1 What is Business

1.2 What is Process

1.3 What is business process management


(Association of Business Process Management Professionals

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2.BPM Lifecycle Understand and be able to know the aspects of BPM Lifecycle 2.1 can determine a plan

and strategies BPM Lifecycle

2.2 analyze the BPM Lifecycle

2.3 can create Design and

modelof the BPM lifecycle

2.1 Planning and Strategy

2.2 Analysis

2.3 Design

2.4 Modeling

2.3.5 Measuring and Monitoring

2.3.6 Transformation


(Association of Business Process Management Professionals

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3.BPM Critical Success Factor Having the ability to analyze how the Critical Success Factor 3.1 understand the purpose of
BPM Critical Success Factor

3.2 did proccess Ownership

3.3 gives an example of metrics,
measures, and monitoring

3.1 Alignment of Strategy, Value Chain and
Business Process

3.2 Goals

3.3 Executive Sponsorship/Governance

3.4 Process Ownership

3.5 Metrics, Measures and Monitoring

3.6 Institution Practices.


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4.Process Modelling Understand and be able to describe how Process Modelling in progress 4.1 outlines how BPM runs

4.2 creates a model business

4.3 can deliver a picture on
Process Simulation

4.1 Business Process Modeling

4.2 Purpose of Modeling

4.3 Benefits of Modeling

4.4 Modeling Standards and Notations

4.5 Process Modeling Quality

4.6 Modeling Perspectives

4.7 Levels of models

4.8 Modeling Approaches

4.9 Capturing Information

4.10 Modeling Participants

4.11 Modeling Techniques and Tools

4.12 Process Simulation

4.13 Key Concepts


(Association of Business Process Management Professionals

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5.Modelling Standard and Notation Explain the sense of standard modeling and notasion preformance diagram form and practice it well.


5.1 Can explainthe notionof businessprocessmodeling atacompany

5.2 Can implement the standardized modeling diagrams preformance

5.3 Can explain and practice of business process modeling


5.1 Business Process Modeling Notation


5.2 Flow Charting

5.3 Swim Lanes

5.4 Event Process Chain (EPC)

5.5 Value Chain

5.6 Unified Modeling Language (UML)

5.7 IDEF-0



5.10 Systems Dynamic

5.11 Value Stream Mapping

Buku I (3.1 – 3.4)
6.Process Modelling Quality and Perspective Can explain the notion of quality modeling and prespective and can practice it properly. 6.1 Can explainthe sense ofthe quality ofthe modelingprocess

6.2 Can explain and practice the process quality modeling and prespective

6.1 Model Validation and Simulation

6.2 Enterprise Domain

6.3 Business Domain

6.4 Operations Domain

6.5 Systems Domain

6.6 Builder and Operator

Buku I (3.5 – 3.6)
7.Modelling Participant, Technique and Tools available to explain and figure out what is the participant, with good technique and tools Can explain and  understanding about participant modeling, techniques and tools 7.1 White Boarding and Flip Charts

7.2 Butcher Paper and Sticky-notes

7.3 Drawing Tools and Reports

7.4 Electronic Modeling and Projection

Buku I (3.10 – 3.11)
8. Process Analysis : Part I


Understanding process analysis to be able to make a good and right analysis 8.1 Canexplain the meaning

analysis process

8.2 Canexplain whenthe

analysis is done


8.1 What is Process Analysis?

8.2 Why do Process Analysis?

8.3 When to Perform Analysis

8.4 Process Analysis Roles

8.5 Preparing to Analyze Process

Buku I (4.1 –  4.5)
9. Process Analysis : Part II Describe common activities that are typically followed

during a process analysis

The Collager can perform and make the documentation of the process analysis 9.1 Performing the Analysis

9.2 Document the Analysis

9.3 Considerations

9.4 Conclusion

Book I (4.6 –  4.9)
10. Process Design : Part I Understand about process design to be able to do process design The Collager can prepare what they need to do the process design 10.1 What is Process Design

10.2 Why do Process Design?

10.3 Process Design Roles

10.4 Preparing for Process Design

Book I (5.1 –  5.4)
11. Process Design : Part II Design the best process management solution

and to build a prototype that validates the feasibility of the design solution

The Collager can make the design of process management bussiness


11.1 Process Design Principles

11.2 Process Rules

11.3 Process Compliance

11.4 Considerations

Book I (5.5 –  5.8)
12. Process Performance Measurement : Part I Understand about process performance measurement and what the needed to do process performance measurement The Collager can understand the basic to do the process performance measurement and also understand the measurement method to prepare the process 12.1 Importance and benefits of performance measurement

12.2 Key process performance definitions

12.3 Monitoring and controlling operations

12.4 Alignment of business process and   enterprise performance

12.5 What to measure

12.6 Measurement methods

Book I (6.1 –  6.6)
13. Process Performance Measurement : Part II Execution process and the tracking of results to determine the effectiveness and efficiency of the


The Collager can make the modelling and simulation to do the process performance measurement.


13.1 Modeling and Simulation

13.2 Decision support for process owners and managers

13.3 Considerations for success

Book I (6.7 –  6.9)
14. Process Transformation : Part I Describing process transformation and common activity in process transformation The Colleger can understand abotu process transformation and available to do redesign and reengineering 14.1 What is process transformation?

14.2 Improvement Methodologies

14.3 Redesign

14.4 Reengineering

Book I (7.1 – 7.4)
15. Process Transformation : Part II Available to implement the process transformation in a change management The Collager available to implement process transformation which happen in a chenge management 15.1 Implementation

15.2 Implementation roles

15.3 Sustaining the BPMLifecycle

15.4 Organizational Change Management

Book I (7.5 – 7.8)
16. Process Organization Describing process that running in an organization The Collegian available to chose the best proses to running an Organization 16.1 The Process Enterprise

16.2 Process Management Roles

16.3 Organizational Structures

16.4 Team Based Performance

Book I (8.1 – 8.4)
17. Organizational Structure Describe and understanding organizational Structure in an Organization 17.1 Understanding the running

process in governance and


17.2 Understanding about

central Excelent which is

used in Organizational


17.1 Process Governance

17.2 Process Council

17.3 BPM Office/BPM Center of Excellence

17.4 Functional Centers ofExcellence

Book I (8.3)
18.Business Process Management System : Part I (Chapter 3) Be able to describe and appreciate the BPMS 18.1 outlines aspects of

Process Layer

18.2 understand how

business processes

management runs

18.3 explain the benefits

of BPM

18.1 Key Capabilities of Business Process
Management System (BPMS)

18.2 Introduction of the Process Layer

18.3 How Business Process Management
System (BPMS) Can Benefit

18.4 Business Process Reengineering (BPR)

18.5 How Business Process Management
(BPM) Can Benefit Quality Programs


Book II : Chang, James F. Business Process Management System. 2006. Auerbach Publication. New York
19. Business Process Management System : Part I Understanding and knowing the point of BPMS 19.1 understand the concept
of BPM

19.2 explain the principle-

BPM principles

19.3 BPM practice

in life

19.1 Business Process Management (BPM)

19.2 Business Process Management (BPM)

19.3 Business Process Management (BPM)


Book II : Chang, James F. Business Process Management System. 2006. Auerbach Publication. New York
20.BPMN Maturity : Part I (Chapter 27) Understand and be able to explain aspects of BPMN Marurity: Part 1 20.1 explain how BPM

20.2 can describe BPM
maturity models

20.3 know and can explained
Applications of BPM

BPM maturity
20.1 Introduction
20.2 Business process management maturity

20.3 The BPM maturity model

20.4 Application of the BPMM model

20.5 Related work


Book 3 : Jeston, John., Nelis, Johan. 2006. Business Process Management. Elsiever, USA.
21.BPMN Maturity : Part II can implement BPMN Marurity: Part 2 21.1 can decipher BPM hype

21.2 understand how

mystification begins

21.3 implements BPMN in
life real

How can we demystify business process management?

21.1 Brief history of business process

21.2 The next big thing (how mystification

21.3 BPM hype cycle

21.4 What is mystifying about BPM?

21.5 The iceberg syndrome

21.6 Exploring ‘reality’

21.7 Change management and performance measurement


Book 3 : Jeston, John., Nelis, Johan. 2006. Business Process Management. Elsiever, USA.

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